The Information Technology Infrastructure Library (ITIL) certification is the leading body for handling IT service delivery across the globe. By using the ITIL framework, you can follow a specific lifecycle prototype that requires you to perform specific tasks regarding the creation, delivery, and management of IT-related activities, system administration, and networking.
Once you start the following ITIL service lifecycle, you get the surety that you are offering the best services to your clients that will ultimately result in the growth of your business.
By following the ITIL service lifecycle, not only can you provide maximum client gratification through better quality delivery service, but you can also save a lot of money that is spent on service enhancement as well as its execution. Through this certification, you can also get the confidence to customize and upgrade your services according to the evolving needs of the industry.
Some specific rules, policies, and functions are specially designed for each phase of the ITIL service lifecycle.
The ITIL service lifecycle has the following 5 phases:
This is the first phase of the ITIL service cycle. It mainly deals with creating different strategies to get maximum benefits from the services offered to the clients. In this phase, you can also work on various plans to improve the quality of your services. You will also have to make sure that your services are in line with the rules and regulations of the government.
In this phase of the ITIL service cycle, you can plan and create new services for your organization. You can also evaluate the quality of the existing services and make any changes or corrections to improve its quality.
In the third phase of the ITIL service cycle, you can evaluate and check the quality of the new services created.
Once you have developed and checked the quality of your services, you can now develop different methods for managing your services. It deals with service functioning procedures like risk management, access handling, and helpdesk assistance.
In this phase, you get to check and evaluate that of all the phases of the ITIL service cycle were correctly followed. You also need to check whether or not the quality level of services was maintained and develop strategies for further improvements.
ITIL offers the following certification levels:
ITIL Foundation certification is the stepping stone for qualifying for more advanced level ITIL certifications. You can learn the fundamental concepts of ITIL framework. If you have no prior knowledge in ITIL operations, you can still apply for this certification as there are no prerequisites for opting for it.
Unlike the ITIL Foundation certification where you only get to learn the concepts of ITIL, here in ITIL Practitioner certification, you will be able to learn how to implement the ITIL concepts practically. However, you will first have to clear the ITIL foundation test to qualify for this exam. You will learn how to develop strategies to improve the quality of your organization’s services.
The ITIL Intermediate certification consists of several modules covering various concepts of service management. These modules are further divided into the following:
This certification is an expert level certification that covers the entire ITIL procedures and operations. As a prerequisite, you are required to score a minimum of 17 credits from the previous three modules as well as clear the Managing across the Lifecycle (MALC) test, obtaining 22 credit points overall.
This is a professional level certification that will give you the expertise and confidence to implement the ITIL functions practically. ITIL deals with all the topics covered in previous modules of ITIL certification. As a prerequisite, you will need to clear the ITIL expert certification to qualify for this exam. You will also need to have a minimum of five years of professional knowledge to perform managerial tasks in an ITIL environment.
Following are some useful tips and tricks that can help you to prepare for an ITIL certification test:
Through ITIL certifications you will be able to perform efficient service maintenance and reformation. It will help you to provide profitable and better IT related services to your organization’s clients.
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