Duke email platform is basically Microsoft Office 365. It offers unified email and calendaring and is hosted in the cloud. Users are informed if their mailbox is exceeding the 50GB limit pre-set by Duke. Duke respects users’ privacy; only the user has access to their email. Unless users choose to build their own archive, the email is not permanently saved at Duke or in the cloud. Even though the user can always obtain a current backup of their email file if it is faulty, this often lasts for no more than 30 days.
A message sent by a user is retrieved with the message recall from the mailboxes of recipients who have not yet opened it. If users chose ‘Reply All’ instead of ‘Reply’, this is useful. If users forgot to attach a file or omitted crucial information from their first email, they might also wish to share a replacement message.
Although message recall is a possibility, it rarely functions as proposed. To ensure users don’t need to use it, use our Email Pre-send Checklist (above).
Outlook Mac users never get the option of recalling a message.
Users now have 3 choices while recalling a Message:
Users’ experiences can be different due to variances in Google app versions and Android devices.
Follow the below steps to use Google’s Gmail application on Android to access Office 365 account:
Note: If the Log In page of Duke is not displayed, the app may not support modern authentication or was not able to validate using Shibboleth. Update the operating system on the user’s device and make sure the Gmail app is up to date to fix this. Consider using the Microsoft Outlook app if the Duke Log In page still isn’t visible.
Note: If users are prompted to save their password, choose ‘Never’.
The Duke University and Health System both use Office 365 as a shared service. All of Duke’s users’ needs are addressed in the documentation for this service.
Users of Duke Health must sign up for Mobile Device Manager (AirWatch) to access Office 365 from a mobile device.
Users can add their Office 365 account to their device’s native Calendar/Mail applications using the below steps. However, it is advised to use the Microsoft Outlook app, which is available from the App Store.
This blog reflects the experience in iOS version 14.3.
To make a new Office 365 account on the iOS device, follow the steps below:
Note: If the Duke Log In page is not displayed, the app may not support modern authentication or was unable to authenticate using Shibboleth. Update the operating system on the device to fix this (if not already updated). Consider using the Microsoft Outlook app if the Duke ‘Log In’ page still isn’t visible.
To use the DKU campus wireless network, users must register their computer as well as any additional devices (smartphones, tablets, etc.). The complete campus provides wireless network services.
Users will need to enter a passcode to access the DKU Wi-Fi network. This is a unique shared password that is required by everyone to access the DKU network; it is not the users’ DKU NetID password. For this password, speak with a DKU employee.
It can take a few minutes for the connection to start working. Users will keep getting to the DukeReg screen until it does. To reconnect, try turning the Wi-Fi on and off again. If none of this helps, turn off the device for five minutes, then turn it on again.
Duke Email is fully integrated with O365 calendars and email, Planner, OneDrive, and OneNote. Online meetings, group chats, and file sharing are also made possible. Through mail.duke.edu, Microsoft Teams is instantly accessible to all Duke Office 365 Email and Calendar users. Therefore, users’ Duke Office 365 accounts will give them access to several useful tools for better teamwork and productivity. Get started soon!
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